An attacker had compromised Inbenta chatbot servers and inserted malicious code into the JavaScript of a chatbot Ticketmaster was using for customer service. The search giant originally announced it planned to shut down its Google+ social network in October 2018 after revealing a bug in a Google+ API that allowed developers access to data marked as private. The US Department of Health and Human Services (HHS) found that Touchstone “did not thoroughly investigate the security incident until several months after notice of the breach from both the FBI and OCR.” In addition, the HHS said that notification to individuals affected by the breach was “untimely,” that Touchstone “failed to conduct an accurate and thorough risk analysis of potential risks,” and the company “failed to have business associate agreements in place with its vendors.”. In February 2018 Fresenius Medical Care North America (FMCNA) was slapped with a bill for $3.5 million after suffering five separate breaches at different company locations between February and July of 2012. Although JHS did report the loss of paper records on 756 patients to DHS in 2013, it failed to report the loss of an additional three boxes of patient records after an internal investigation. The ICO ruled that between October 2014 and May 2018 Cathay Pacific’s systems "lacked appropriate security measures," leading to customers’ personal details being exposed. In 2016 JHS reported a breach after finding that an employee had been selling patient data totaling 24,000 patients' records since 2011. Write CSS OR LESS and hit save. “Equifax failed to take basic steps that may have prevented the breach that affected approximately 147 million consumers.”. The risk of data breaches got higher after introducing the European Union’s General Data Protection Regulation (GDPR) on May 25, 2018. In July this year, the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau fined Equifax around US$ 700 million following a massive data breach in 2017 that leaked a massive amount of information of more than 143 million people in the U.S. alone. May 2, 2019: In a letter to potential data breach victims, Citrix revealed that hackers gained access to the company’s internal systems between October 2018 and March 2019. Capital One Financial Corp has agreed to pay an $80 million penalty after the bank suffered a massive data breach that affected more than 100 million customer records in July 2019. Both incidents involved servers holding ePHI being accessible over the internet. More normally associated with fines around monopolies and anti-trust, 2020 saw Google agree to pay $7.5 million to resolve a class-action lawsuit over two Google+ incidents. In one of the biggest class-action lawsuit settlements in the United States’ history, Yahoo Inc. has agreed to pay US$ 117.5 million over a series of data breaches that affected its users between 2012 and 2016. UK retailer DSG Retail Limited (DSG) received the fine after point-of-sale malware was discovered on over 5,000 machines at its Currys PC World and Dixons Travel stores. Hotel chain Marriott International has said that it expects a large reduction in its own delayed ICO-issued £99 million penalty to tune of around 50% but has suffered another breach since making that statement. Ireland fined Twitter over a data breach that led to some private tweets being made public.. URMC was fined for failing to properly protect personal health information despite previously reporting a breach through an unencrypted drive in 2010. According to Yahoo, anyone who had a Yahoo account between January 1, 2012, and December 31, 2016, and is a resident of the United States or Israel is eligible for the settlement. According to the ICO’s statement, Marriott “failed to undertake sufficient due diligence when it bought Starwood and should also have done more to secure its systems.” Marriott CEO Arne Sorenson said the company was “disappointed” with the fine and plans to contest the penalty. 2019 saw three large HIPAA violations; $3 million each for Cottage Health & Touchstone Medical Imaging. More than 50 million credit card numbers and 53 million email addresses were stolen over a five-month period between April and September 2014. While the regulator said Marriott had failed to put appropriate technical or organizational measures in place to protect the personal data being processed on its systems, it also acknowledged the steps the company took to mitigate the effects of the incident on its customers and the economic impact of COVID-19 as reasons behind the reduction. After more banks reported similar activity and engaged with several incident response firms, the firm eventually reported the breach to regulators in June 2018. After months of investigations the ICO have come down hard on two international organisations who have been deemed not to have taken the necessary preventative actions to protect their sizeable customer databases. The center, which includes the School of Medicine and Dentistry and Strong Memorial Hospital, lost an unencrypted flash drive in 2013 and had an unencrypted laptop stolen in 2017. However, as the attack started in July 2017 -- before the implementation of GDPR – the company was fined the old maximum of £500,000 despite the fact the attackers were reportedly still collecting information until April 2018, after the implementation of the new regulations. At this point, you have probably heard Google’s cautionary tale. 7 security incidents that cost CISOs their jobs, General Data Protection Regulation (GDPR), Premera Blue Cross was fined $6.85 million, 7 overlooked cybersecurity costs that could bust your budget. The ICO said its investigation found “poor security arrangements at the company” led to the breach. According to the official reports, the proposed penalty could be between US$ 650 and US$ 700 million. These failures include not preventing unauthorized access to facilities and equipment, failing to encrypt health data, not governing the removal of electronic media holding health data, and having a lack of security incident procedures. Two class actions suits were filed in 2018 but later consolidated into one, and January 2020 saw a settlement agreed that would allow all users with Google+ accounts between January 2015 and April 2, 2019, whose non-public information was exposed to receive between $5 and $12 each. It waited until after the close of trading nearly six weeks later to disclose the breach to consumers and Equifax’s investors, after hackers exfiltrated data for 76 days. The 4 pillars of Windows network security, Why CISOs must be students of the business, The 10 most powerful cybersecurity companies. An investigation by the Office for Civil Rights found FMCNA had failed to “conduct an accurate and thorough risk analysis of potential risks and vulnerabilities to the confidentiality, integrity, and availability of all of the health information it was storing across its different entities.”. The data breach, which began in June 2018, occurred due to the poor security measures to protect customer information, ICO stated. Stolen credentials from a third party enabled attackers to enter Home Depot’s network, elevate privileges, and eventually compromise the POS system. Top Three Data Breach Penalties in 2019 Reach £365 Million In July 2019, British Airways was given a “notice of intent” by the ICO to issue the fine of £206.4m for a data breach which is the highest data breach penalty in the world so far. Given that the GDPR has been one of the main drivers for pushing security higher up the agenda with boards, this will give CSOs and privacy/compliance offers renewed impetus to strengthen their security programs further. 1. In 2020, Equifax was made to pay further settlements relating to the breach: $7.75 million (plus $2 million in legal fees) to financial institutions in the US plus $18.2 million and $19.5 million to the states of Massachusetts and Indiana respectively. In 2016 ride-hailing app Uber had 600,000 driver and 57 million user accounts breached. The company said an "outside individual" – later identified as former Amazon Web Services software engineer Paige Thompson – had obtained personal information of Capital One credit card customers and people who had applied for credit card products via a configuration vulnerability in the company’s web application firewall. July 23, 2019 - In 2018, the healthcare sector saw 15 million patient records compromised in 503 breaches, three times the amount seen in 2017, according to the Protenus Breach … Ireland's Data Protection Commission fined Twitter €450,000 (~$550,000) for failing to notify the DPC of a breach within the 72-hour timeframe imposed by European Union's General Data … 37.47% more records were breached in 2019 than 2018, increasing from 13,947,909 records in 2018 to 41,335,889 records in 2019. $300 million of that will go to a fund providing affected consumers with credit monitoring services (another $125 million will be added if the initial payment is not enough to compensate consumers), $175 million will go to 48 states, the District of Columbia and Puerto Rico, and $100 million will go to the CFPB. This is a significant increase on the maximum fine of up to £500,000 it … Google and the GDPR: The Highest Data Protection Fine Yet. 1&1 challenged the original decision in the Court, arguing the revenues-based figure was excessive. PBC filed a breach report in March 2015 after cyber-attackers had gained unauthorized access to its systems. CSO provides news, analysis and research on security and risk management, How to avoid subdomain takeover in Azure environments, 6 board of directors security concerns every CISO should be prepared to address, How to prepare for the next SolarWinds-like threat, CISO playbook: 3 steps to breaking in a new boss, Perfect strangers: How CIOs and CISOs can get along, Privacy, data protection regulations clamp down on biometrics use, Why 2021 will be a big year for deception technology, What CISOs need to know about Europe's GAIA-X cloud initiative. Marriott was hit with a … Under the UK’s previous Data Protection regulation, the largest fine that could be issued was £500,000. This week we saw the Information Commissioner’s Office (ICO) finally signal its intention to use its powers to issue to issue Monetary Penalty Notices (fines) under the General Data Protection Regulation (GDPR). Hackers extracted people’s personal data as well as a loyalty program, payment, and reservation information. The ICO stated that Facebook can retain some documents that the ICO disclosed during the appeal process to use for its own investigation into issues around Cambridge Analytica. 192. While it didn’t suffer a breach, failure to conduct robust hardware decommissioning processes cost Morgan Stanley after it failed to adhere to expectations from the regulator. In this year’s report, we studied the costs associated with breaches that occurred between July 2018 and April 2019 at 507 organizations in 16 countries and … However, as with the UK ICO’s fines against BA and Marriott, the final figure was reduced considerably. GDPR fines are like buses: You wait ages for one and then two show up at the same time. Just one day after issuing a record-breaking fine to BA, the ICO revealed its intention to fine hotel chain Marriott International more than £99m due to a massive data breach. After several months of delays and negotiations, the ICO reduced the fine down to £20 million for “failing to protect the personal and financial details of more than 400,000 of its customers.”. The breach took place in … 472. In November 2019 The University of Rochester Medical Center (URMC) was also fined $3 million for failing to encrypt mobile devices. In July 2019, popular hospitality group Marriott International was charged with £99,200,396 (around US$ 123,705,870) fine by ICO for the data breach reported in 2018. In case users already hold credit monitoring services, they can opt for cash payment, which is less than US$ 100 or more (up to US$ 358) per user, depending on how many users are claiming for the settlement, Yahoo said in a statement. US-based events firm Ticketmaster was fined £1.25 million ($1.7 million) under the GDPR after an insecure chatbot on its payment page exposed 9.4 million of Ticketmaster’s customers across Europe. The ICO stated that Marriott failed to protect its customers’ information, thus violating the GDPR regulations. That quickly changed after British Airways (BA) was fined a record £183 million [~$230 million] after the airline was fined by the UK’s data protection authority, the ICO, after the Magecart group used card-skimming scripts to harvest the personal and payment data of up to 500,00 customers over a two-week period. Instead of reporting the incident, the company paid the perpetrator $100,000 to keep the hack under wraps. Under GDPR, the penalties could have been much higher. In 2016, taxi aggregator Uber had 600,000 drivers and 57 million user accounts breached. In both the BA notice for the final penalty and in other COVID guidance, the ICO stated that it would acknowledge “economic impact and affordability” when looking at issuing fines. Chinese airline Cathay Pacific was fined the DPA maximum in March 2020 for "failing to protect the security of its customers’ personal data." These actions cost the company deeply. The ICO said its investigation found the breach compromised customer details, including login, payment card, name, address, and travel booking information which is collected after being diverted to a fraudulent website. Uber’s poor handling of its 2016 breach cost it close to $150 million. The other two breaches involved the loss of unencrypted USBs. The agreement also compels Home Depot to employ a highly qualified CISO, provide security training for key personnel, and ensure security controls and policies in areas like identity and access, monitoring, and incident response. The attack enabled unauthorized access to 5.6 million payment card details and personal information of approximately 14 million people, including full names, postcodes, email addresses, and failed credit checks from internal servers. A phising attack from 2014 went undetected for nearly nine months and resulted in the disclosure of more than 10.4 million individuals’ protected health information including their names, addresses, dates of birth, email addresses, Social Security numbers, bank account information, and health plan clinical information. HIPAA failures strike again. The breach included names, birthdates, Social Security numbers and medical IDs. Despite all threats and scare-mongering about the potential size of fines, the first 12 months of the EU’s General Data Protection Regulation (GDPR) had relatively little in the way of punitive action. Home Depot has reportedly paid out at least $134.5 million to credit card companies and banks as a result of the breach. In one case an unencrypted laptop was stolen from an employee’s residence. BA faces £183m fine over passenger data breach ... Mon 8 Jul 2019 05.29 EDT First published on Mon 8 Jul 2019 02.34 EDT. The three highest data breach penalties in 2019 make nearly 90 percent of this sizeable amount. Experian Data Breach Resolution outlines five predictions for the data breach industry in 2019. Ever since GDPR was launched, data regulators are getting more serious about companies that are not serious about consumer data protection. That's a whopping 5,183 data breaches for a total of 7.9 billion exposed records. The ICO claimed the company had” poor security arrangements” and failed to take adequate steps to protect personal data, including inadequate patching, absence of a local firewall, lack of network segregation, and no routine security testing. Twitter infringed Article 33(1) and … But in September, Washington-based health insurance company Premera Blue Cross was fined $6.85 million for HIPAA violations. Touchstone was notified about this exposure by the FBI in 2014 but claimed no patient PHI was exposed. German web hosting company 1&1 was fined €9.55 million ($10.6 million) by Germany's Federal Commissioner for Data Protection and Freedom of Information (BfDI) for not taking "sufficient technical and organizational measures" to prevent unauthorized persons using its customer service department to gain access to customer data. 8 video chat apps compared: Which is best for security? In addition, in 2016 Home Depot agreed to pay $19.5 million to customers that had been affected by the breach, which included the cost of credit monitoring services to breach victims. The company was fined $148 million in 2018 — the biggest data-breach fine in history at the time — for violation of state data breach notification laws. The OCC said the bank suffered similar vendor management control deficiencies in 2019 around the decommissioning of wide-area application services devices, but acknowledged Morgan Stanley has since undertaken corrective actions and is “committed” to taking necessary and appropriate steps to remedy the deficiencies. The FTC ordered Facebook to adopt new policies for protecting users’ data and expand these policies across Instagram and WhatsApp. We’ve also added a bonus prediction, by Experian’s dark web expert, as breaches and the dark web are intertwined today with consumers’ information being exposed in a data breach ultimately ending up on the dark web for sale. The year 2019 has already seen organizations slammed with sizable fines and settlements for security incidents or misusing customers’ information. The biggest fine levied by the ICO to date is for an eyewatering £183.39 million, which it said it intended to impose on British Airways in July 2019 for a data breach in August and September 2018 – just three months after the GDPR came into effect - when about 500,000 customers’ personal data was exposed. The company was notified of a potential incident in April 2018 by online bank Monzo after it noticed fraudulent payments, but Ticketmaster informed the bank that an internal investigation found no evidence of a breach. While Morgan Stanley has made a statement saying it does not believe that client information has been accessed or misused as a result of its previous practices, the company is also facing a $5 million data breach suit around these failures. OCR’s investigation found “systemic noncompliance” with the HIPAA requirements, including failure to conduct an risk analysis, implement risk management, or put in audit controls in place. In October 2020 the US Office of the Comptroller of the Currency (OCC) fined the bank $60 million for failing to properly decommission hardware containing wealth management data from two of its US data centers in 2016. In 2014 Home Depot was involved in one of the largest data breaches to date involving a point-of-sale (POS) system, leading to a number of fines and settlements being paid. Tesco Bank, the retail banking arm of the UK supermarket chain, was hit with a £16.4 million ($21.2 million) fine in 2018 by the UK’s Financial Conduct Authority (FCA) after just under $3 million was stolen from 9,000 customer accounts in 2016. The affected users will likely get US$ 100 in compensation or two years of credit monitoring services for free. “Companies that profit from personal information have an extra responsibility to protect and secure that data,” said FTC Chairman Joe Simons. How NTT Ltd. is Protecting WFH Employees from BEC Attacks During... Conti Ransomware Gang Takes Down Sangoma Technologies. Facebook has also agreed to pay £500,000 (around US$ 645,000) penalty imposed by ICO for failing to safeguard the users’ data gathered by political data firm Cambridge Analytica. The source of the breach was Marriott's Starwood subsidiary; attackers were thought to be on the Starwood network for up to four years and some three after it was bought by Marriott in 2015. The FCA accused Tesco’s of “deficiencies” in the design of its debit card, financial crime controls and in its Financial Crime Operations Team. Uber was fined US$ 148 million in 2018 for violation of state data breach notification laws. While the final figure is less climatic than original proposed penalty, it is still the largest fine ever issued by the ICO and highlights the dangers of poor security practices. Although the Court did rule that 1&1’s security measures where not sufficient, it considered the fine to be disproportionate for what it viewed to be a minor violation was minor. Instead of reporting the issue, the company paid the perpetrators, Glover and Mereacre, US$ 100,000 in ransom to keep the hack a secret. In November 2020, the Regional Court (Landgericht) of Bonn slashed the fine to just €900,000 ($1 million) on the basis that it was disproportionate. The BA fine shows that the regulation does have real teeth and the data protection authorities aren’t afraid to exercises their powers. Later investigations found names, addresses, phone numbers and email addresses for up to 70 million individuals were also taken. In November 2020, the retailer paid a further $17.5 million settlement to 46 US states and Washington DC for the breach. In September, Yahoo’s new owner Altaba admitted that it had settled a class action lawsuit resulting from the breach to the tune of $50 million. Total Fines. Fines issued by data protection firms across mainland Europe that related to data breaches had been in the tens or low hundreds of thousands of euros and were in line with the kinds of finds companies were receiving under prior regulations. Last year saw more data breaches reported than any other year in history and 2019 was the second worst year in terms of the number of breached records. The Data Protection Commission (the "DPC") announced on 15 December 2020 that it has imposed an administrative fine of €450,000 on Twitter International Company ("Twitter") as a result of that company's handling of, and response to, a data breach.The data breach in question, which occurred in December 2018, involved a technical issue which resulted in some Twitter users' … Sizable fines assessed for data breaches since 2019 suggest that regulators are getting more serious about organizations that don’t properly protect consumer data. The company, however, didn’t disclose this information for three years. Copyright © 2020 IDG Communications, Inc. On July 24, 2019, the social media giant was slapped with a massive US$ 5 billion fine for allegedly violating privacy practices and mishandling user data during the infamous Cambridge Analytica scandal and other privacy breaches. Ireland’s Data Protection Commission has fined Twitter €450,000 ($546,000) over a data breach in January 2019 that exposed some supposedly private tweets from the service’s Android users.The sanction comes after Twitter was found to have violated the EU’s General Data Protection Regulation (GDPR), which went into effect in 2018, because it failed to notify the regulator within 72 … The UK’s regulator found that Ticketmaster failed to properly assess the risks of using a chatbot on its payment page, identify and implement appropriate security measures to negate the risks around the chatbot, or identify the source of suggested fraudulent activity in a timely manner. According to the settlement deal, Facebook has agreed to drop its legal appeal against the penalty. Equifax discovered the breach on July 29, 2017. Breached Records. In early 2020 – almost two years after the introduction of GDPR – the regulator fined two more companies under the old DPA. According to the OCC, the bank “failed to exercise proper oversight” of the decommissioning of the centers. The French DPA (CNIL) imposed a fine in the amount of EUR 35 million on Amazon Europe Core due to breaches of the French Data Protection Act regarding the … The Toyota data breach notification specifically listed the following units as having been compromised by third-party attackers: Toyota Tokyo Sales Holdings, Toyota Tokyo Motor, Tokyo Toyopet, Toyota Tokyo Coro… Issues listed include failure to effectively assess or address the risks associated with the decommissioning of its hardware, lack of risk assessment and due diligence around using third-party vendors or monitor vendor performance, and failure to maintain an appropriate inventory of customer data stored on the devices. We imposed a fine. Credit reporting agency Equifax has … The US Department of Health and Human Services (HHS) Office for Civil Rights (OCR) fined Premera after it discovered breach affecting over 10.4 million people. However, the final figure BA has been made to pay was significantly reduced. The hotel chain was actually only made to pay £18.4million [~$23.7 million] after over a year’s delay. Share on ... Data breaches … However, like with the massive fine the ICO levied against BA, the final penalty was far smaller. The $60 million total is in line with other government fines handed out this year for cybersecurity incidents at financial institutions. In 2020 the company agreed to pay group of states a further $39.5 million to settle claims the health insurer failed to safeguard its data but refused to accept blame for the incident. The largest insider attack occurred from 1976 to 2006 when Greg Chung of Boeing stole $2 billion worth of aerospace docs and gave them to China (NBC)Click To Tweet 3. Its poor authentication processes meant that callers could obtain information on other customers by simply providing the name and birthdate of the person they wanted information on. Cottage health was fined for two breaches — one in 2013 and another in 2015 — resulting in electronic protected health information (ePHI) affecting over 62,500 individuals being leaked. CISOMAG is the handbook for Chief Information Security Officer (CISO)s, CXOs, and every stakeholder of safe internet. The ICO had previously fined DSG’s Carphone Warehouse £400,000 [~$520,000] for similar failings in January 2018. “Anthem does not believe it violated the law in connection with its data security and is not admitting to any such violations in this settlement with the state attorneys general,” the company said in a announcement. (Again, the company said it didn’t think there had been any exploitation of this bug.). A total bill of $85 million for 3 billion accounts works out to around $36 per record. The first computer virus, known as “The Creeper,” was discovered in the early 1970s (History of Information)Click To Tweet 2. That could explain why the struggling airline was given such a large discount off the original amount. It is the largest fine in FTC history ... over its 2017 data breach. Total costs associated with the breach reach over $200 million. It’s said that the final amount could vary depending on how many people file claims and their expected compensation. In January of 2019, the French DPA, the CNIL, fined the tech giant €50 million for violating the requirements of the GDPR. In 2017, retail giant Target agreed to a $18.5 million settlement with 47 states and the District of Columbia relating to a breach in 2013 in which some 40 million credit and debit card accounts were stolen during the post-thanksgiving Black Friday sales rush. Sizable fines assessed for data breaches since 2019 suggest that regulators are getting more serious about organizations that don’t properly protect consumer data. Data breaches and security incidents are becoming increasingly expensive. The UK’s data protection watchdog ICO (Information Commissioner Office) fined British Airways on July 08, 2019, with £183.39 million (around US$ 230 million) after the airline failed to protect its customers’ data. Subscribe to access expert insight on business technology - in an ad-free environment. According to a report from IBM, the average cost of a data breach has increased to US$ 3.92 million, which is a 1.6 percent increase in costs in 2018 and a 12 percent rise over the last five years. Marriott faces a $124 million fine for failing to protect customer data, the second major penalty proposed this week by UK regulators under Europe's tough new privacy rules. Happy national cybersecurity month! JHS was fined $2.15 million by DHS over several incidents between 2013 and 2016. Weakly protected and heavily regulated health data cost medical facilities big that year, too, resulting in the US Department of Health and Human Services collecting increasingly large fines. Information taken included names, addresses, zip codes/postal codes, phone numbers, email addresses, dates of birth, self-reported income as well as credit scores, credit limits, balances, payment history, contact information, fragments of transaction data, some Social Security numbers and some bank account numbers. 49 million users’ sensitive data exposed online. Data Breaches. In October 2019, the two hackers pleaded guilty for their extortion scheme to steal sensitive information of 57 million Uber passengers and drivers. Computer viruses and cybersecurity incidents have greatly heightened in severity over the years. British Airways is facing a record fine of £183m for last year's breach of its security systems. That’s not all, encrypted credit card data of 100 million customers was also stolen. The ICO notes that although the breach began in February 2018 – prior to GDPR coming into effect on May 25 – the offending chatbot was only completely removed from Ticketmaster UK Limited’s website in June, and the penalty is issued for the time between. Those actions, however, cost the company dearly. Though Google claimed there was no evidence this bug was exploited, it acknowledged that over 400 applications used this API and potentially affected over 500,000 accounts. Exposed 4.1 billion records in 2018 for violation of state data breach, which resulted in the loss health... Fine directly to the settlement also requires the company to obtain third-party assessments of its systems... 'S breach of its security systems and secure that data, ” FTC... At least $ 134.5 million to credit card companies and banks as loyalty... 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